Terms & Conditions

01Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the website and services provided by Aspire Infocom Technology Pvt. Ltd. ("Aspire", "we", "us", or "our"). By accessing our website, requesting a quote, or submitting equipment for service, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

02Services We Provide

Aspire offers B2B electronics lifecycle services, which may include:

• Component-level and board-level repair of industrial and IT electronics.
• Refurbishment and reconditioning of IT assets.
• RMA management, field services, and annual maintenance contracts (AMC).
• IoT hardware design, development, and deployment.
• Certified e-waste collection, data sanitization, and disposal.

03Repair, Diagnostics & Turnaround

We perform diagnostic evaluation to identify faults before any repair is carried out. Free diagnostics are subject to conditions and may not apply to all equipment categories. Estimated turnaround times (typically 48–72 hours for standard repairs) are indicative and may vary based on fault complexity and parts availability.

Under our "No Fix, No Charge" principle, if we are unable to repair your equipment, you will not be charged the repair fee, though return shipping or nominal diagnostic charges may apply where stated.

04Quotations & Payment

Repair quotations are provided after diagnostics and are valid for the period stated in the quote. Work commences only after quote approval. Payment terms, taxes, and any applicable charges will be specified in the quotation or service agreement. Delayed payments may attract charges or suspension of services as permitted by law.

05Warranty

Completed repairs are covered by a 6-month warranty against the same fault, unless otherwise specified in writing. The warranty covers the specific repaired fault only and does not extend to new or unrelated faults, physical or liquid damage, tampering, or third-party interference.

• Warranty is void if repair seals are broken or the device is serviced by another party.
• Consumable parts and batteries may carry shorter or no warranty.
• Warranty claims require the original service report or invoice.

06Customer Responsibilities

To help us serve you effectively, you agree to:

• Back up all data before submitting any device for service — Aspire is not responsible for data loss.
• Provide accurate fault descriptions and equipment information.
• Confirm you are the owner or authorized to submit the equipment for service.
• Collect completed equipment within the notified period; storage charges may apply for delayed collection.

07Risk, Loss & Data

While we handle all equipment with professional care, you acknowledge that repair of faulty electronics carries inherent risk. Except in cases of proven negligence on our part, Aspire is not liable for pre-existing damage, data loss, or faults that arise from the underlying condition of the equipment.

08E-Waste & Responsible Disposal

Equipment submitted for disposal is processed in accordance with Central Pollution Control Board (CPCB) regulations and our zero-landfill policy. Once you authorize disposal, the process — including certified data destruction and material recovery — is irreversible.

09Intellectual Property

All content on this website — including text, graphics, logos, and designs — is the property of Aspire Infocom Technology and protected by applicable laws. You may not reproduce, distribute, or use our content without prior written permission.

10Limitation of Liability

To the maximum extent permitted by law, Aspire's total liability arising from any service shall not exceed the amount paid for that specific service. We shall not be liable for indirect, incidental, or consequential losses, including loss of profits, business interruption, or loss of data.

11Indemnification

You agree to indemnify and hold Aspire harmless from any claims, damages, or expenses arising from your breach of these Terms or your submission of equipment you are not authorized to service or dispose of.

12Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.

13Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, and continued use of our services constitutes acceptance of the changes.