Privacy Policy

01Introduction

Aspire Infocom Technology Pvt. Ltd. ("Aspire", "we", "us", or "our") is committed to protecting the privacy and confidentiality of every client, partner, and visitor. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you engage our electronics repair, refurbishment, IoT, and e-waste management services or use our website.

By using our website or services, you consent to the practices described in this policy.

02Information We Collect

We collect only the information needed to deliver and support our services, including:

• Contact details — name, company, email address, phone number, and billing or shipping address.
• Service information — details of the hardware submitted for repair, refurbishment, or disposal, including serial numbers, fault descriptions, and asset tags.
• Technical & device data — diagnostic logs and firmware information generated while servicing your equipment.
• Business documentation — purchase orders, warranty records, and contract details for B2B engagements.
• Website usage data — IP address, browser type, pages visited, and referring links collected via cookies and analytics.

03How We Use Your Information

Your information is used strictly for legitimate business purposes, such as:

• Processing diagnostics, repairs, refurbishment, RMA requests, and e-waste pickups.
• Preparing quotes, invoices, warranty certificates, and service reports.
• Communicating turnaround updates, support responses, and service notifications.
• Meeting legal, tax, and regulatory obligations, including CPCB e-waste compliance.
• Improving our website, services, and customer experience.

04Device & Data Handling During Service

When equipment is submitted for repair, refurbishment, or disposal, we may need to power on and test the device to complete our work. We treat any data present on your devices as confidential and access it only where technically necessary to diagnose or verify a repair.

For refurbishment and e-waste, we perform certified data sanitization following NIST standards and can provide a certificate of destruction on request. Customers are responsible for backing up their data before handing over any device, as detailed in our Terms & Conditions.

05Sharing & Disclosure

We do not sell your personal information. We may share limited data only with:

• Trusted logistics and courier partners to arrange pickup and delivery of equipment.
• OEMs or component suppliers where a warranty claim or genuine part sourcing requires it.
• Professional advisors, auditors, or authorities where required by law.

06Data Security

We apply appropriate technical and organizational measures — including access controls, secure facilities, and staff confidentiality obligations — to protect your information against unauthorized access, loss, or misuse. While no method of transmission or storage is completely secure, we continually review our safeguards to keep your data protected.

07Data Retention

We retain personal and service information only for as long as necessary to fulfil the purposes described in this policy, to honour warranty periods, and to comply with legal, accounting, and regulatory requirements. When no longer required, information is securely deleted or anonymized.

08Cookies & Website Analytics

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not function as intended if cookies are disabled.

09Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information where there is no ongoing legal or contractual need to retain it.
• Withdraw consent for non-essential communications at any time.

10Third-Party Links & Services

Our website may contain links to third-party websites or embed third-party services (such as maps). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.

11Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a revised "Last updated" date.